The 9610 enables easy access to features helpful for building visitors. The 9610 and its user interface are designed for use in common areas, versus for an individual user. The 9610 features a display significantly larger than is typically found in a lobby phone. This, along with an embedded web browser and the ability to host phone applications, makes the 9610 a helpful portal of information.

The 3.33 inch diagonal, backlit display supports a single call appearance, with no hold, conference or transfer capabilities. With a built-in web browser the 9610 enhances productivity with support for phone applications such as access to building directories, visitor information, news and events.

The Avaya 9610 is exclusively used in the avaya Communication Manager platform.