Installation Services from World Comms

At World Comms  we understand the importance of communication, which is why every single phone system installation is project managed from the very first meeting, right through to handover to our Support Helpdesk. We make sure that you are kept up to date on the progress of your order every step of the way, with dedicated account managers and engineering staff you can be sure that any queries you may have will be dealt with in a friendly and efficient manner.
 
All our installations follow a tried and tested 7 step procedures designed to get you up and running with minimum disruption, and are carried out by manufacturer accredited engineers. All our engineers each have a personal development programme that includes ongoing training and certification processed to ensure they keep their skills at the very highest level.
 
Step 1: Site Survey
 
A World Comms  engineer will attend site to gather details to plan the project (preferred equipment installation, any additional services that may need installing to meet your requirements, etc), these details are passed onto our project management team and your account manager. If there is anything that could cause a problem or delay to the project you will be informed at the earliest opportunity.
 
Step 2: Installation Plan
 
The installation is planned to include all third parties, such as cabling companies, and members of staff who are required to ensure that it goes as smoothly as possible with minimum disruption to the day to day operations of your business. The installation is timetabled to suit all parties involved with each section broken down and made available to the relevant people.
 
Step 3: Offsite Build & Testing
 
The system is configured to your requirements in our test environment and tested thoroughly to ensure a problem free installation with minimal downtime for your business. A final configuration scheme is submitted to you to ensure that nothing has been overlooked and the configuration is as originally requested.
 
Step 4: Installation
 
On the specified installation day(s) our engineers will attend site at a pre-agreed time to install your new phone system. All our engineers are reliable, professional and friendly and will be more than happy to answer any questions you may have regarding your phone system and it's operation. The installation is usually split into sections that can be signed off upon completion (if required)
 
Step 5: Post Installation De-brief
 
Once the installation is completed your project manager will be in touch to ensure that the installation followed the project plan and to ensure that any post installation issues that may occur are dealt with in a timely manner.
 
Step 6: User Training
 
Every installation has 2 hours of user training included free of charge, as your staff may not be familiar with some of the features that your new system may have that are available to them. The training covers all levels of operation, from call transferring to accessing shared voicemail and other advanced features. CTI and other integrated applications will require extra training.
 
Step 7: Technical Handover
 
Once the installation is completed it is handed over to the Support Helpdesk who are accessible around the clock (subject to cover) via a dedicated 0844 number. The Support Helpdesk is there to answer any queries you may have and to make system changes that may be required (staff changes, hunt group re-configuration, etc), 90% of configuration tasks can be carried out remotely by our Support Helpdesk. If the operator is not able to resolve a fault remotely, then your engineer (the one who installed your system) will be dispatched to your premises to carry out any onsite work that may be required.
 

What our customers say about our installations
 
We had World Comms to install and project manage our system installation. He’s the best telecom's engineer I have come across in 15 year of working in IT.
C.Evans - IT Manager, Cardiff
 
They are a very good team. I would highly recommend.
A.Wilson - Managing Director, Cardiff
 
From start to finish I’m very impressed. A pleasure to work with.
R. Bramhill - S.W Regional Manager
 
At last a company who really cares about us.
Mr Hammond - Managing Director Newport